Information We Collect

1.1 Personal Information

• Name — To personalise your shopping experience and address your orders correctly
• Contact Information — Email address and phone number for order updates and customer support
• Delivery Address — For accurate order fulfilment and shipping

1.2 Payment Information

Payment details are processed securely through our trusted payment partners (UPI, PhonePe, Google Pay, and card networks). We do not store your payment credentials on our servers.

1.3 Usage Information

We collect log data about your visit — including IP address, browser type, device information, and pages visited — to improve your experience on our website.

1.4 IP Addresses

Your IP address is collected and stored for security and analytical purposes. This helps us identify potential security threats and understand website traffic patterns.

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing — To confirm, fulfil, and deliver your orders of food products from ragikana.in
• Customer Support — To respond to your queries, complaints, and return requests
• Order Communication — To send order confirmations, tracking updates, and delivery notifications
• Service Improvement — To analyse usage data and improve our website and product offerings
• Security — To detect, prevent, and address fraudulent activity or security breaches

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience and gather usage statistics. Cookies help us:

• Remember your cart and preferences across sessions
• Analyse traffic and improve website performance
• Provide relevant content and improve navigation

You may adjust your browser settings to refuse cookies. However, disabling cookies may affect certain features or functionality of the website.

Third-Party Services

4.1 Payment Processors

We use trusted and secure payment gateways (including UPI, PhonePe, and Google Pay) to facilitate purchases. Your payment information is securely transmitted and processed directly through these providers. We do not store card or payment credentials.

4.2 Analytics

We use analytics tools to understand how visitors interact with our website. These services may collect information about your browsing behaviour to help us improve our service.

4.3 Advertising (Facebook & Google Ads)

We may use Facebook and Google Ads for advertising purposes. These platforms may use cookies and similar technologies to collect information from our website and other sites, to show you relevant advertisements. You can opt out via your respective ad settings on these platforms.

Data Storage & Geographic Location

Your personal information is processed and stored in India, in compliance with applicable Indian data protection laws. By using ragikana.in, you consent to this processing and storage. We take reasonable measures to ensure your data is protected at all times.

Age Restrictions & Children's Privacy

ragikana.in is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has submitted personal information on our website, please contact us immediately at support@ragikana.in and we will promptly delete such information.

Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

• Secure HTTPS encryption on all pages
• Secure, PCI-compliant payment processing via trusted gateways
• Restricted internal access to personal customer data

Your Rights & Choices

As a customer of ragikana.in, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at support@ragikana.in.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes are effective immediately upon posting to the website. We will notify users of any material changes through:

• A notice prominently displayed on our website
• An email notification to registered customers (where applicable)

We encourage you to review this page periodically to stay informed about how we are protecting your information.

Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of India. By using ragikana.in, you agree to the terms of this Privacy Policy and the applicable laws of India.