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Return & Refund Policy
Simple. Transparent. Customer-First. — ragikana.in
At ragikana.in, your satisfaction is our top priority. We understand that sometimes a product may not fully meet your expectations, and we want to make the return and refund process as smooth and stress-free as possible. Please read our policy carefully before initiating a return.
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5-Day Return Window
From the date of delivery
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Full Refund
100% on approved returns
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3 Business Days
Refund processing time
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Easy to Initiate
Email or WhatsApp us
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5-Day Return Period
We offer a 5-day return period from the date you receive your order. If within this time frame you find that:
- The product does not match the description on our website
- The product arrived damaged or defective
- You received a wrong item
- The product quality does not meet your expectations
— we are here to assist you and make it right.
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How to Initiate a Return
Follow these simple steps to request a return:
1
Contact Us Within 5 Days
Reach out via email at support@ragikana.in or WhatsApp us at +91 76767 73110 within the 5-day return window. Clearly state your order number and reason for return.
2
Await Return Approval
Our customer support team will review your request and respond within 1–2 business days with return authorisation and instructions.
3
Pack the Product Carefully
Ensure the product is unused, sealed (for food products), in its original packaging, and includes all accessories or items that came with it.
4
Ship the Product Back
Ship the product back to us using a reliable courier service as instructed by our support team. Share the return tracking details with us once dispatched.
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Full Refund Guarantee
Once we receive and inspect the returned item and the return is approved, we will initiate a 100% full refund of the order amount to your original payment method.
- Refunds are processed within 3 business days of return approval
- Refund will be credited to the original payment method (UPI, bank account, card, etc.)
- You will receive an email confirmation once the refund is initiated
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Conditions for Return Approval
To ensure a smooth return and refund process, the following conditions must be met:
| ⏰ Return Initiated Within |
5 days from the date of delivery |
| 📦 Product Condition |
Unused, unopened (for food products), in original packaging |
| 🏷️ Original Packaging |
All original labels, seals, and accessories must be intact and included |
| 🔍 Approval Required |
Returns are subject to inspection and approval by our support team |
| 🚫 Non-Returnable Items |
Opened food products, perishable items, or products tampered with after delivery |
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Unpacking Video — Strongly Recommended
We strongly recommend recording a video while unboxing your order. This video serves as supporting evidence in the event of any discrepancy, damage, or missing item.
📌 Your video should include:
- Clear footage of the sealed/closed parcel before opening
- Unboxing showing the product as received
- Close-up of any damage, defect, or incorrect item
This significantly speeds up the return approval process and helps us serve you better.
⚠️ Important Note for Food Products
As ragikana.in is a food products store, opened, partially used, or tampered food items cannot be accepted for return due to hygiene and safety regulations. Returns will only be accepted for items that are sealed, unopened, and in their original condition. In case of a damaged or incorrect product, please share your unboxing video with us as proof for faster resolution.
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Our Commitment to You
Your satisfaction is our highest priority. If you have any questions about a return, refund, or your order — our support team is always here to help.
✉️
Email Us
support@ragikana.in
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WhatsApp
+91 76767 73110
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Support Hours
Mon–Fri, 10AM–6PM
💬 Start a Return on WhatsApp
Thank you for choosing ragikana.in. We appreciate your trust and are committed to making every purchase a positive experience.
